Refunds and Returns Policy
This policy applies to all consumable products (capsules, powders, sachets, sprays, roll-ons, and similar items).
Effective Date: 01 October 2026 | Last Updated: 01 October 2026
Change-of-mind returns
Only unopened, sealed products in original packaging are accepted, and only within 7 days of delivery.
- The seal must be intact and the product unused.
- Proof of purchase is required.
- Opened, used, or unsealed products are not returnable for change of mind due to health, hygiene, and safety reasons.
- Many products have short shelf lives of less than six months; this is taken into account when assessing condition.
Defective or incorrect products
Contact us promptly with your order number, photos, and details of the issue. We will assess the claim taking into account the product’s nature, stated shelf life, and condition on delivery.
Returns must be shipped back to Limitless Performance
All approved returns must be shipped by the customer to the Limitless Performance returns address provided after your request is approved.
- Use a tracked courier service.
- Goods travel at the customer’s risk until received by us.
- For change-of-mind returns, the customer is responsible for the return shipping cost.
- We will provide the exact returns address and any reference number once the return is authorised.
How to request a return
- Email info@limitlessperformance.co.za within the applicable time frame with your order number, product details, and reason.
- We will confirm eligibility and send the returns address and instructions.
- Ship the unopened product back to Limitless Performance.
- Once received and inspected, we will process an approved refund to the original payment method.